Return & Refund Policy

Return and Refund Policy

Last updated: [2026.7.20]

Please review the selected design, fabric, size, and other product options carefully before placing an order.

Most products in our store are made or printed after an order is placed. For this reason, returns and exchanges based only on personal preference are generally not accepted.

1. Eligible After-Sales Issues

Please contact us within 7 days after delivery if:

• You received the wrong product
• You received the wrong design, fabric, or size
• The product arrived seriously damaged
• The product has a major printing or manufacturing defect
• Items are missing from the package

Please provide:

• Your order number
• A description of the issue
• Clear photos of the complete product
• Clear photos of the defect, incorrect item, or damaged packaging
• An unboxing video when available

2. Non-Returnable Situations

Returns, exchanges, or refunds are generally not accepted for:

• Change of mind
• Ordering the wrong design, size, fabric, or version
• Failure to review the product description before ordering
• Used, washed, stained, damaged, or altered products
• Products without their original packaging
• Minor color differences caused by screens, lighting, fabric, or printing
• Normal fabric texture differences
• Measurement differences of approximately 1–3 cm
• Minor differences in print positioning, cropping, stitching, or color
• Delivery delays caused by customs, carriers, weather, or an incorrect address
• Packages refused by the customer without prior authorization

3. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Once production, printing, packaging, or shipment has started, the order might no longer be changed or canceled.

Submitting a cancellation request does not guarantee that the cancellation can be completed.

4. Return Authorization

Do not return any product without contacting us first.

Unauthorized returns might not be accepted or refunded.

If a return is approved, we will provide the appropriate return instructions and return address.

5. Return Shipping Costs

If the return is caused by an error on our side or a confirmed product defect, we will provide an appropriate solution.

If a return is accepted for another reason, the customer may be responsible for the return shipping costs and any related fees.

Original shipping charges are generally non-refundable unless required by applicable law.

6. Refunds and Replacements

After reviewing the evidence or returned item, we may provide one of the following solutions:

• Replacement
• Partial refund
• Full refund
• Store credit

Approved refunds will be issued to the original payment method. Processing time depends on the payment provider or financial institution.

7. Mandatory Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

8. Contact

To request after-sales support, contact:

[wulihong0420@outlook.com]